4 Messages
Promised $500 reward on a new phone but never received it
I recently switched to xfinity mobile and it’s been a nightmare. I have been lied to every step of the way and I regret switching to this company. During my initial order I was told I qualified for a $500 reward off of a new iPhone 15 plus. I accessed my rewards page and gave them the promo code. Due to agent error, I did not receive that reward. When I notified them of the mistake they opened a ticket but then denied it still. I have pictures of the reward with the promo code. Then, I was offered a buy one get one free line but that also wasn’t given to me. I had to connect with an agent for that. Supposedly he fixed it but only time will tell since I have been lied to before. They also opened 4 new lines on my account that I did not request nor authorize. All in all, I have spent close to 20 hours on the phone and on chat with agents trying to get them to fix their mistakes. This is the most unethical mobile company I have ever worked with. I am desperately trying to find a way to leave them but I have to pay off the phones before I can do so. If you are thinking of switching to Xfinity mobile, don’t do it! They lie and do not honor their promotions.
user_5d9db4
Visitor
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9 Messages
1 year ago
Pretty much the same ! Multiple rewards not applied and taking 6 months and still not applied.
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user_5d9db4
Visitor
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9 Messages
1 year ago
Same ! It’s been 6 months and multiple rewards and a phone trade in not applied. I call every week to check on multiple tickets status - they do nothing and I pay my sky high bill.
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XfinitySheila
Official Employee
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1.1K Messages
1 year ago
I am sorry this has been your experience. I would love to offer my assitance to ensure this is properly addressed and resolved.
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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Inzy109
2 Messages
1 year ago
I’m on the same boat , this is scary how they tricked me . I bought it because I thought I could afford a new iPhone being $500 off , but I’m paying full price for a iPhone 15 plus
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user_5d9db4
Visitor
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9 Messages
1 year ago
Reach out to support M they ended my 6 month nightmare with xfinity rewards and phone trade in. My tickets never would have been resolved if I didn’t post in this forum and had a follow up with a trained xfinity support employee that reached out. I’m so thankful to have resolution.
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user_qpbkvb
1 Message
1 year ago
Same for me. I have not received my $500 off or the buy one get one line discount. Spent a lot of time on phone with customer care but they are of no help.
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user_jexlmt
2 Messages
9 months ago
I'm on the same boat. Jumped on the $500 off deal last year, never received the promised credit. This is a nightmare.
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user_hteh7o
1 Message
8 months ago
Lied to about the $500 off on the new phone aswell
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