Visitor
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1 Message
Process for direct payout plan
I am looking for process on how to complete the direct payout plan with Xfinity after recently switching from ATT to Xfinity. Under plan, Xfinity was to pay off up to $500 of my remaining iphone bill. I now have the confirmation that I paid off. How do I submit for reimbursement?
XfinityAngie
Official Employee
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2.2K Messages
4 hours ago
@user_a8g4rv, Thank you for reaching out to Xfinity Support. Here is the information you requested:
To complete a direct payout plan for mobile with Xfinity, follow these steps:
**Eligible new line:** Bring your own compatible device and switch to Xfinity Mobile by porting your number.
**Site enrollment:** Enroll in the Mobile Time to Switch microsite to upload your last mobile bill from your previous carrier.
**Verification:** A third-party vendor verifies your bill documentation, and Xfinity confirms the number was ported.
**Redemption:** After successful verification, you will receive a virtual prepaid Mastercard via email.
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