Visitor
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7 Messages
PRIVACY ISSUE: No one can help me remove my ex's contact information from my Mobile account and he is receiving billing notifications
Neither the Mobile team nor the CSA team after a month and 8 phone calls can tell me when my contact information will be trusted or verified by the system or WHO AT XFINITY can replace my ex-boyfriend's contact information on my mobile account with my information (website>Settings page). I need to have him port his phone number to a new account but am unwilling to do this until his information is off my account and replaced with mine. Can someone at Xfinity PLEASE HELP ME!
XfinityRichard
Official Employee
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3.9K Messages
19 days ago
Good morning, undefined . I’m sorry you’ve had to make so many calls trying to get this resolved, especially with billing notifications still being sent to your ex’s contact information. We’d be happy to take a closer look at the account and see how we can help get the contact information corrected. Please send us a DM with your full name and service address to get started.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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