Print Label button not working

Hello @user_06a1m5 sorry to hear you're having trouble, here are two ways to print your label:

1st way: Select Device tab

- From the Devices page, select Trade-In detail for the device associated with the TIP order.

- You will see the option to print it.

2nd way: Through the "billing" tab on the Xfinity mobile website

http://xfinity.com/mobile

- From the Billing page, select the balance associated with the device order number.

- This takes the customer to the device order summary.

- Select Trade-in details.

- The customer then will see the device trade-in status and the option to Print Return Label.

Let me know this works for you.