Visitor
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2 Messages
Print Label button not working
I’m traded my iPhone 14 in for a 17 Pro and the “Print My Label” button is grayed out, preventing me from being able to ship it. Please help!
Visitor
•
2 Messages
I’m traded my iPhone 14 in for a 17 Pro and the “Print My Label” button is grayed out, preventing me from being able to ship it. Please help!
XfinityQuemekia
Official Employee
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746 Messages
6 hours ago
Hello @user_06a1m5 sorry to hear you're having trouble, here are two ways to print your label:
1st way: Select Device tab
- From the Devices page, select Trade-In detail for the device associated with the TIP order.
- You will see the option to print it.
2nd way: Through the "billing" tab on the Xfinity mobile website
http://xfinity.com/mobile
- From the Billing page, select the balance associated with the device order number.
- This takes the customer to the device order summary.
- Select Trade-in details.
- The customer then will see the device trade-in status and the option to Print Return Label.
Let me know this works for you.
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