Visitor
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6 Messages
Prepaid card for switching two lines to mobile
Hello, I was promised two $200 gift cards for switching two lines to xfinity mobile. I switched on 1/4/25, two weeks ago and this tracker link you provided is telling me there is no record of my info or my account number. I have searched both ways. Thank you
XfinityEmilyB
Official Employee
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1.8K Messages
10 days ago
@user_7c5c93 Thank you for reaching our community forum so we can make sure you get the gift cards that were promised to you. I'd like to review your account and find the details of the promotion. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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