Port-Out Scam

Last week, a hacker called into xfinity and managed to port-out my phone to another carrier, despite that I had number lock "on" and my account was under CSA lock.  Apparently the xfinity phone support reps are able to by-pass these locks at their discretion and approved the port-out.  Calling the xfinity Fraud Team is fruitless, as they have no insight.  Why does xfinity Management allow this "lock by-passing flaw" to continue?  It seems to violate that recent FCC number lock requirement.  Does xfinity Management have any plans to address this in the near future?