2 Messages
Port-Out Scam
Last week, a hacker called into xfinity and managed to port-out my phone to another carrier, despite that I had number lock "on" and my account was under CSA lock. Apparently the xfinity phone support reps are able to by-pass these locks at their discretion and approved the port-out. Calling the xfinity Fraud Team is fruitless, as they have no insight. Why does xfinity Management allow this "lock by-passing flaw" to continue? It seems to violate that recent FCC number lock requirement. Does xfinity Management have any plans to address this in the near future?
XfinityJoe
Official Employee
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934 Messages
5 months ago
Good morning @user_kwwo1a if you need assistance Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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billb88
New Poster
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3 Messages
5 days ago
You are pi$$ing in to the wind on this issue. I recently had two hacker port outs in 2 months. I had locks and PINs and was assured that my phone could not be ported out without my permission OR, without notifying me directly. I never received any communications from Xfinity on the port out. In fact, I had to notify Xfinity that my number had been ported out. Xfinity initiated no action to compensate me for charges the hackers ran up on my account. I spent many hours on the phone with people that spoke poor English grinding out a few refunds.
These port outs create digital records in that Xfinity(and other carriers) database that are visible. The problem is, they can't tell a legitimate port out from an illegitimate port out this might require extra effort on their part and might create an inconvenience for there legitimate customers. Xfinity, along with the other carriers, are more interested iin selling phones and billing air time, than protecting their customers. You can file a report with the FCC but I wouldn't hold my breath.
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