4 Messages
Porting phone numbers
I would like to get a new phone and port my current Xfinity number to it. Can I get a second line for my old phone so my grandson can use it?
4 Messages
I would like to get a new phone and port my current Xfinity number to it. Can I get a second line for my old phone so my grandson can use it?
XfinityMelinda
Official Employee
•
246 Messages
1 day ago
Hi there, @user_8lbyj2! Thank you for reaching out to us on our Xfinity Community Forum! I can definitely help you become part of our awesome Xfinity Mobile family! And I bet your grandson is excited to be getting your phone! 😀
You can check out our incredible mobile deals here: xfinity.com/mobile
If you'd like personalized help, when you have a moment, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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