Porting Phone Number

I am in the middle of porting my number off of Xfinity because of the awful service and poor customer service. I have been dealing with this for a week now and Xfinity won't take the lock off of my mobile number so I am unable to transfer it. I have managed to transfer one of my lines just not the other one. When I first started the port both of the number locks were showing as off. Once the first port completed they turned the number lock on. I have tried to unlock it through the app and it will not work. I have spoken with numerous customer services reps and I keep getting told different things. I went so far as to go into the store to remove the lock and verify my identity they told me to wait 24 hours and it would be unlocked. It has now been well over 24 hours and my mobile number is still locked. I have paid off the device as well as the bill and they still won't unlock the mobile number. This is becoming frustrating and aggravating. I just want to phone number unlocked so this nightmare can be over. I have filed a complain with both the BBB and FCC. Has anyone else dealt with this?