1 Message
Porting number issues
I just bought a new i14 Pro Max on the Xfinity store today I ported my number from Google Fi but the device hasn't been activated yet (9hrs ago and counting) this is a work phone and I'm losing money and clients as I text this 3 CS representatives couldn't get the phone to work including the guy on the Xfinity store. Any ideas what is happening?
XfinityDilary
Official Employee
•
1.8K Messages
10 months ago
Hello, @user_0hvgt7. Thanks for posting on our community forums. I am sorry to hear the phone number has not been ported yet. We'd like to review the account with you and get to the bottom of this. Could you please send our team a Direct Message with your full name and full address? Our team can take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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