1 Message
Port Transfer Not Working
Hi - I have been working with Xfinity on a port transfer since about 5:30PM yesterday evening. The port is going from Consumer Cellular to Xfinity Mobile. I have spoken with no fewer than 8 different representatives, who have all promised the port would be completed within a given time frame, ranging from minutes to hours. The last phone call I had (which lasted 1hr 40mins) was with Advanced Support. They noted multiple port attempts with my previous carrier, said that they canceled them, and submitted a new port request. I was then told the port would be completed by 2PM EST and I would receive the email from Xfinity with instructions to download my eSIM. It is now 2:50PM EST, and I have no email and no updated status. I need my phone for work. This cannot go on for multiple days as has happened with various other users on this forum. I have already wasted too many hours working with several representatives who all promised me the issue was resolved to no avail. As a brand new Xfinity Mobile customer, this is a terrible start.
XfinityBenny
Official Employee
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779 Messages
2 months ago
@user_iz62v2 Thanks for adding to the community. We know asap is always best. Looking into the FAQ for porting phones, it states "Most ports are processed within three to five business days. However, the timing can vary depending on several factors, including the carrier from which you are porting and the volume of porting orders currently being processed, as well as any specific or unique circumstances for your porting order." The FAQ I found that in is here https://www.xfinity.com/support/articles/local-number-portability. That means weekends can feel like a long time, we try to work quickly though and appreciate your patience through the process. Are you enjoying your service now?
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