Visitor
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2 Messages
Port Transfer "Glitch"
Ticket was raised on 10/1 to have my phone unlocked so I can transfer to Verizon. I've been on the phone with countless reps, two supervisors and just been told lie after lie. I was told my phone should've been unlocked when I paid it off back in June. I even confirmed on the app that it was unlocked before I transferred. I've been told several times the issue was resolve and I'd have to wait 5 days, then 24-48 hours, then two hours. When does it stop!? The level of unprofessionalism with customer service has me ready to move my internet service as well. I've had two supervisors tell me they would be calling me back and NEVER DID. I need support and I need my phone ported and the glitch fixed so I can finish my transfer to another provider.
user_qsb487
Visitor
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2 Messages
12 days ago
Spent 3 hours on the chat this morning to get transferred multiple times and them tell me the issue was resolved when it's not. Great service.
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XfinitySean
Official Employee
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209 Messages
10 days ago
Hi user_qsb487, we appreciate you reaching out through our community forums! That's not at all the experience we want for our customers when reaching out for help, so I truly apologize. You've come to the exact right place for assistance, and we'd be more than happy to see how we can help get your device unlocked. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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