Visitor
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1 Message
port to another provider not working
We attempted to transfer our service from Xfinity to another provider, but something on Xfinity’s end is blocking the process. I’ve called several times and tried porting through different providers, but it still hasn’t worked.
DreamSayerZ
Problem Solver
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982 Messages
1 day ago
@user_fd34ea Check the info in this support article. Your phone needs to be paid in full or unlocked before you can port out. https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service
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XfinityOrlandoM
Official Employee
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3.3K Messages
5 hours ago
@user_fd34ea
Thanks for reaching out to us, we do apologize for any inconvenience you're having trying to port your Xfinity mobile service to another cellular carrier. This link https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service Great information on how you can get the transfer pin to get the porting processed.
Can you give me a little more detail on what issues your new carrier is giving you on why the porting is not working?
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