Port out pin

I am reaching out here to give Xfinity Mobile an opportunity to resolve my issue before I escalate it to the Federal Communications Commission (FCC).

I am trying to transfer my existing phone number to another, but when I contacted Xfinity Mobile to request my transfer PIN, I was told that I must make a payment toward my past-due bill before the PIN would be provided.

I understand that I have an outstanding balance, but I am asking for clarification regarding my options for transferring my existing phone number. I am also unable to receive verification text messages, so I need an alternative way to verify my identity.

I would appreciate it if an Xfinity representative or supervisor could review my situation and explain how this can be resolved. I would prefer to handle this directly with Xfinity rather than file a formal FCC complaint, which is why I am reaching out here first and giving the company an opportunity to assist me.