Visitor
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1 Message
Port out is a NIGHTMARE!
I want to port out my 2 numbers away from Xfinity. I have been on calls with Xfinity agents for 5+ hours now. All they do is say that they can only provide the port out PINs. Despite double-checking and confirming EVERYTHING, the other provider still said that the previous carrier (Xfinity) rejected the transfer request. Do I need to file a FCC complaint to get this resolved?
XfinityDilary
Official Employee
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3.2K Messages
4 months ago
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user_6ucopu
Visitor
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1 Message
2 hours ago
I'm having a similar problem - did you ever resolve this and if so how? I've had to drive in to the Xfinity store 3 times just to get a port-out pin, and each time I've then tried porting out and Xfinity rejects the new carrier's transfer request saying there is a line lock on the account, however the Xfinity reps (both the manager at the store AND an Xfinity "specialist" rep that the new carrier called while trying to transfer lines, have said there is NO line lock on the account, and that the transfer should work. Yet, it does not, because Xfinity rejects it saying there is a line lock. I am about to the point of filing an FCC complaint (as will my boyfriend who has the 2nd line we are trying to port out).
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