Visitor
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1 Message
Poor service
I have Xfinity mobile and I have received the worst customer service from you guys whe ln submitting a claim. Slow response time. Claim pending with no updates, called and can’t expedite . Why am I paying for mobile care when you get transferred over and over with no solutions. Highly don’t recommend
XfinitySean
Official Employee
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633 Messages
4 hours ago
Thanks for taking the time to share your experience and reach out here on the community forums! That's not at all how we want our customers to feel when contacting us, so I truly apologize. Our team would love to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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