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Jackson59
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Friday, October 17th, 2025

Poor Cell Reception

I am only getting one bar at the most at home. I used Wifi calling at home, but as soon as I leave home, it drops to 0 or 1bar. I have to walk as far south as SE 82nd and  Boise or as far north as between Division and Stark. Is it because Verizon  has a blank spot here? What can I do to improve my reception so I don't have to rely on WiFi calling? My phone is a Samsung A15.

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3 days ago

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XfinityDilary

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2.7K Messages

3 days ago

Thanks for posting on our Community Forums, Jackson59. I'm sorry to hear you're experiencing issues with your signal at home. I understand how frustrating this can be, and I'd like to help. Did the issue start recently, or have you always had issues with the cellphone signal at home? 

 

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Jackson59

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6 Messages

I have always had the problem.

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3 days ago

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XfinityDilary

Official Employee

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2.7K Messages

Got it, Jackson59! We can take a look here and see if there's anything that can be done to help. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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3 days ago

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