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Thursday, March 27th, 2025 1:50 PM

Please Help!!

I want to pay off a device.   I don’t know how to do it.   I can’t get a hold of ANYONE!!!

2 Messages

5 days ago

Customer service is TERRIBLE!!

Official Employee

 • 

1.6K Messages

 

user_us85lw Good morning! We appreciate you reaching out to our Xfinity Community Forum Team for steps in paying off your device. I'd be happy to assist you in getting in the right direction for making your payment. Here are the steps in making a payment for your device specifically. I hope this helps you today. Can you please give this try, and let me know if this works for you? 
 
 
  1. Log in to your online account.
  2. Select Devices.
  3. Choose the device you want and view details.
  4. Select Make a Payment.
  5. Enter the additional amount you want to pay

 

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