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Lees3, Hi there! Thanks for taking the time out of your day to reach out. I can understand the importance of having your phone working as a customer myself. I am sorry to learn about this experience. You've come to the right place. We are a team of specialized experts who are dedicated to resolving service concerns over social media. We can help. Are you referring to your SIM pin being locked? Are you trying to unlock your phone for another carrier?