Visitor
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1 Message
Physical SIM order keeps getting canceled/lost in system—Need Tier 2 help
Hi, I am having a major issue trying to get a replacement physical SIM card shipped to my address. I currently have an active eSIM line, but I need to switch to a physical nano-SIM card for a dual-SIM setup for travel eSIMs when I’m abroad. Every time I speak to standard online chat agents, they tell me it has shipped, but the order completely disappears from the system. Can an official corporate specialist please look into my backend profile, perform a manual override, and ship out a physical SIM with a verified tracking number? Thank you.
XfinityShawn
Official Employee
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2.6K Messages
9 hours ago
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