Regular Visitor
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2 Messages
Phones order label created on 11/27/23 but no status after that.
I have a Xfinity mobile phone order. Label was created on 11/27/23. As of now, FedEx still said they haven’t got the package yet. I have called Xfinity and she told the package has been shipped out. Just look for email and text for update. I have just contacted FedEx this morning. FedEx said they don’t have the package yet. So something along the line the package is missing? Please help to look into this ASAP. Thanks!
XfinityEmilyB
Official Employee
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1.7K Messages
10 months ago
Thank you for reaching out to us here, @compy168! Due to account security, our options with Xfinity Mobile accounts are very limited over this platform. We're unable to perform any device or account specific requests for our Mobile customers. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?
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