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user_zw314z
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Visitor

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08/25/2026 12:39 PM

Phone

I dropped and broke my phone this morning. Found my old phone and need to switch service to this phone 

Question

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Updated 

2 months ago

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DreamSayerZ

Problem Solver

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1.1K Messages

2 months ago

Steps to Transfer via Xfinity Website
  • On a computer or separate device, go to the Xfinity Mobile Activation Page.
  • Select your current device on the account and choose Replace this device or Swap/Upgrade.
  • Enter the new phone’s primary IMEI number (not IMEI2).
  • Follow the on-screen prompts to generate and scan the QR code on your new phone to install the eSIM.
Steps via Phone Setup (iOS / Android)
  • Turn on your new phone and keep it near your old phone with Wi-Fi and Bluetooth turned on.
  • Follow the on-screen device setup prompts and select Transfer SIM from another phone when prompted.
  • Confirm the transfer on your old device and scan any provided verification codes or QR codes.
  • Restart both phones once the transfer finishes to sync the network.

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XfinityOrlandoM

Official Employee

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3.9K Messages

2 months ago

@user_zw314z

Thanks for reaching out to us, we do apologize for any inconvenience.

 

I see @DreamSayerZ gave you some great information on how to replace your damaged device. Please let us know if you have any questions or concerns

 

https://www.xfinity.com/support/articles/replace-device-existing-line

 

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