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1 Message

10/04/2026 7:36 PM

Phone Upgrade Xfinity Mobile Customer

Hello! I have a question, I am trying to upgrade my phone cause it broke. I have no internet service with you guys but I do have xfinity mobile service. Could I still upgrade my phone since i dont have xfinity internet? I just want to know before I go to a store and get turned away.

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Problem Solver

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1.1K Messages

6 hours ago

You cannot finance a new phone or use a device payment plan on Xfinity Mobile without an active Xfinity residential service (like Xfinity Internet, TV, or Voice), but you can upgrade by paying for the new phone in full.
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