Visitor
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1 Message
Phone upgrade on existing account
I’ve been trying for 3 weeks to get my wife’s phone upgraded on her existing line and have gotten nothing but the run around from every agent I spoke with. If I was a new customer, you would give me a phone in an instant, but existing customers get the shaft. I have internet and 3 lines with you and they tell me they can’t help me. Say bye bye to me.
XfinityTommy
Official Employee
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2.9K Messages
5 hours ago
Hello user_wxiip5. Very sorry to hear about this issue with the upgrade. We would love to help get this sorted out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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