BU_Bulldog's profile

Contributor

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39 Messages

Monday, July 21st, 2025

Phone Upgrade Help

Hello.  Last month, I had chatted with an agent about what deals were available for upgrading one of the devices on my account.  (This thread was my initial post.)  There weren't any current offers that I wanted to pursue, so he suggested I check back in July.  So I was hoping to start a chat with an agent to go over any potential upgrade offers I am eligible for.  Thank you!

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Official Employee

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2.4K Messages

20 days ago

@BU_Bulldog

 

Thanks for reaching out to us, as a customer myself I'm always looking for the best deals for the services I love and need. This link https://www.xfinity.com/mobile/ if you sign in we'll show all the awesome available mobile deals that are available for your account in your area.

 

Go ahead and send me a direct message as we may have some new residential offers that include mobile discount offers as well. When you send the direct message please include your first and last name and complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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