Visitor
•
1 Message
Phone unlock
I have been trying to port my number to T-Mobile for three days now. Xfinity ended my service but has not unlocked my device (iPhone 17). It was paid in full last night and I need to complete this switch to get reimbursed for that. I have no way to call and the Xfinity Assistant is useless. I need this escalated.
XfinityTommy
Official Employee
•
3.3K Messages
4 days ago
Good morning tigerwolf504. If you were attempting to port and release a number prior to the device being paid in full, that would not release until everything was settled balance wise. To make sure that we are on the same page, what was the reimbursement to be for? The remaining device balance that had been paid?
0
0