Phone unlock

I followed all of the instructions. My phone is paid off and my account is in good standing. Now, when I tried to transfer to a new carrier because I no longer live in the Xfinity coverage area, Xfinity basically bricked my phone by porting the number when the phone was actually still locked. This is after them telling me over and over that the phone was unlocked. This is after it explicitly states on their website that phones are unlocked 48 hours after being paid in full. Now, I have agents telling me the phone is showing unlocked on their end despite the fact my phone has an error message that states the phone cannot be activated with another carrier due to the network lock and that I need to contact Xfinity. I have been told this will be resolved in 24 hours, 48 hours and one agent stated by 1/6. This is unacceptable.

I have filed a complaint with the FCC. Companies should not be allowed to retain network locks on phones that are paid in full. Period. Waiting a week to find out whether or not my expensive phone is a shiny wifi enabled brick is not acceptable. I shouldn't be forced to buy a burner phone and go through another port when this is resolved because Xfinity cannot figure out what is obviously a glaring and ongoing issue with their process.