Visitor
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4 Messages
Phone Unlock needed
My phone has been paid off for more than a month now and it is still locked. I have used this phone for 2 years on Xfinity mobile and would like to have it unlocked.
Visitor
•
4 Messages
My phone has been paid off for more than a month now and it is still locked. I have used this phone for 2 years on Xfinity mobile and would like to have it unlocked.
XfinityPaula
Official Employee
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1.8K Messages
2 hours ago
@Cevica Thanks so much for reaching out to us and creating a post on our Xfinity Forums. I'm sorry that your phone did not automatically unlock as expected. I would be happy to help out with making sure the device is unlocked and fully available to you. If you are using an iphone or android, there are some steps that may need to be taken. The steps are listed here: https://www.xfinity.com/support/articles/eligible-to-unlock-phone
Are you using an iphone or android device?
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