Hey there user_76m0a0 👋 I've been in that same boat before having a phone that wasn't charging, so I know how urgent it is to get a new one asap! More than anything we want to see what we can do about getting you a working device. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinitySeth
Official Employee
•
639 Messages
2 hours ago
Hey there user_76m0a0 👋 I've been in that same boat before having a phone that wasn't charging, so I know how urgent it is to get a new one asap! More than anything we want to see what we can do about getting you a working device. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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