1 Message
Phone Trade-In Credit
Hello,
Hoping I can get help here because I'm incredibly frustrated and don't know what else to do. In October 2024 I sent in two devices for trade-in credit for the $1000 new iPhone promotion. Now 6 months later, I'm only receiving credit for one of the devices. I've now spoke with support agents on four different occasions and received different answers ranging from the trade-in was received to I need to contact Assurant.
I've tried contacting Assurant but when prompted for the mobile number, their system tells me it can't be found. I've called the number provided by the Xfinity agent in addition to their main support line. They just end up transferring me to the Xfinity mobile general support line. This has been incredibly frustrating because I keep getting different answers and have spent hours trying to resolve this. This should not be my problem to be the go between for Xfinity and Assurant. I sent the phone in via the USPS label that sent so it is all out of my hands.
I don't know where else to turn so hoping someone can help here.
XfinitySara
Official Employee
•
1.6K Messages
22 hours ago
Hello, @user_4k1xaw! Thank you for bringing your Xfinity Mobile credit concerns to the Xfinity Community Forum. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! Our team is awesome to work with because we'll do whatever we can to review and resolve concerns quickly, even when that simply means facilitating communication with another team.
Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
Since you've attempted to reach our Xfinity Mobile experts in various ways multiple times, we may need to escalate this on your behalf in the form of a ticket. Please send our team a direct message to continue.
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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