Visitor
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1 Message
Phone Trade In Credit help
I recently updated my phone to save money because the savings of upgrading the phone with the trade in was a more affordable option for me.
In June, I sent my perfectly functioning phone through the process and it was received and everything by Assurant. After 2 months, I called and I was told that it would take 2-3 billing cycles to see the credit and that I would be retroactively given the credits from when I got the phone. It is now the end of October and I still have not received any of the credit and my bill is too high. Everytime I try to call it is impossible to get to a person, and last time I was successful, the person was able to give me no information besides keep waiting.
Is there anyone out here who can help me?
XfinityRichard
Official Employee
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2.6K Messages
7 days ago
Hi there, @user_wc7yht ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry that you have not received the Xfinity Mobile credits. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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