Phone Switch

Hi there, user_rhte67! I am sorry to hear you are moving your line and hope to see you back again someday! This link shows how to unlock your Xfinity Mobile Phone. The process usually happens automatically.

• At least 60 days must pass since your phone was activated.
• Your Xfinity Mobile account cannot have a past-due balance.
• Your phone cannot be reported lost, stolen, or involved in fraudulent activity.

From there you will need the Security PIN. Here's how to request your security PIN:

1. Sign in to your Xfinity Mobile account and go to the Devices tab.
2. Select the device associated with the phone number you want to transfer to a new carrier.
3. Scroll down the page to transfer your number, cancel this line.
4. Select Learn More.

Select an active line, so we can send you a text message with your security PIN.

The same security PIN can be used to transfer any phone number on your Xfinity Mobile account. It will expire in 24 hours.

Once you tell your new carrier you're transferring a number from Xfinity Mobile, you don't have to call us to cancel. When activation with your new carrier is completed, we’ll automatically cancel your Xfinity Mobile service for that line.