Visitor
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3 Messages
Phone stolen through shipping process,and they want to file a claim
Bought and paid in full for a brand new iPhone 17 pro to be shipped to my home only to receive an empty box today. They delivered an empty box with nothing but the piece of paper in it. Had to file a claim and police report which was done,and now have to wait. If this matter does not get resolved, will definitely be looking to sue if I don't receive my money back. I've learned my lesson, and won't be doing this again.Apparently I'm not the only one who's experienced this. It seems xfinity and fedex are in on it together on scamming people,and xfinity is okay with letting them. If you have had problems before,why stay with them knowing you're having so many problems with theft. If you are blind at seeing that fedex is the problem, then you dont deserve business.
XfinityMatthew
Official Employee
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1.5K Messages
20 days ago
Hello user_6pikwr We appreciate you reaching out. We can certainly help get this escalated to help get you refunded or a new phone issued. Our Corporate Xfinity Mobile team would be able to help with this. They do typically need a police report in these situations to get it addressed. Please send us a direct message with your full name and service address so we can make sure it is properly escalated.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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