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Phone stolen in transit
I ordered a new samsung galaxy s25 plus from Xfinity Mobile, but it was stolen right out of the box before it ever reached me. What followed has been the most frustrating and painful customer service experience I’ve ever had. This has bee going on since February 3. It feels like I need an interpreter just to communicate. Every time I reached out for help, I was either misunderstood or given the runaround.
The lack of support is staggering. I spent hours trying to get a resolution, and yet, I’ve gotten nowhere. The representatives I spoke with were either not knowledgeable or incapable of assisting me with such a basic issue. Instead of addressing my stolen phone, I was met with confusing responses, transfers between departments, and a complete lack of empathy.
I expected more from a company like Xfinity. The level of incompetence and disregard for their customers is shocking. I’m still without a phone, and the situation remains unresolved. I would strongly recommend avoiding Xfinity Mobile if you value your time, money, and sanity.
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