Phone says locked by carrier and phone is paid

Question

I purchased two phones through Rexi when I was an employee and they are paid for and should be unlocked. I called and the agent said the phones are unlocked, but the actual phones say locked by carrier. The agent said I needed to contact HR, but again I dod not work for the company. How can I get the phones unlocked?

XfinityChelseaB · Answer

user_dj4t9w Thank you so much for reaching out for help with unlocking your Xfinity mobile phones. You can check out our unlock policy here. For unlock requests, you would need to be the account owner or account manager on the original account they were purchased under. If purchased from a reputable reseller, I would recommend returning the devices unless they are able to put you in contact with the previous owner.

Devices

user_dj4t9w

Phone says locked by carrier and phone is paid

XfinityChelseaB

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