1 Message
Phone paid off, still unlocked! Months have passed an nothing.
I want someone to contact me right away, I am tired of tryong to call and discussing the issue and the same answer...oh it's already unlocked - but it's not! Same message, different sim cards and different carries, my phone is still locked regardless. I need a fix or a full refund, I am done!
XfinityThomasB
Official Employee
•
1.4K Messages
5 months ago
Hello user_ov03c9
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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