@user_esmbju Okay, are you looking to port a number into Xfinity Mobile from another provider or are you moving your XM number to a different XM account?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Okay perfect, @user_esmbju, so firstly can you send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Got it. If you could send our team a direct message with your full name and full address, we can work on getting your number moved over.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRaf
Official Employee
•
806 Messages
7 days ago
Good afternoon @user_esmbju. Is this request for a home phone or a cell phone number?
5
0
XfinityOrlandoM
Official Employee
•
1.9K Messages
6 days ago
@user_esmbju
Thanks for reaching out to us, in regards to your mobile concerns
you will want the primary account holder to reach out to our awesome mobile agents via https://www.xfinity.com/mobile/support
Feel free to reach out to us anytime and thank you for being the best part of Xfinity
0
0