Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_6a1inn
1st Topic

1 Message

Saturday, November 18th, 2023 5:57 AM

Closed

Phone number deactivated without authorization

My phone lost service randomly. After troubleshooting noticed that my phone number has been deactivated without any consent. Tried reaching out to support chat who told me it had been deactivated for 2-3 days now which was totally false. After checking my usage history it clearly shows I was using the phone a few hours before I reached out to them with this issue. Has anyone experienced this before? This is totally unacceptable.

Question

 • 

Updated 

9 months ago

171

2

0

Was this helpful?

ccRuben

Retired Employee

 • 

729 Messages

11 months ago

We greatly appreciate you taking time out of your day to voice your service concerns and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

0

0

user_f3ccd8

1 Message

9 months ago

I just experienced the same issue. Deactivated during phone unlock. W in TF.

1

0

XfinityKrista

Official Employee

 • 

1.3K Messages

Hello @user_f3ccd8, thank you for taking the time to reach out on social media.  I understand your concern with the calls, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

forum icon

New to the Community?

Start Here