Visitor
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1 Message
Phone Charge
On June 4th 2025 at approximately 7:41 PM EST and 6:41 CST we activated the phone for [Edited: "Personal Information"] when they told us we could just use a new phone number since cricket wouldn't cancel her number. Neither the rep on the phone nor the person at the physical location said that would void the ability to have a free phone. I need the charges so far to be refunded and the upcoming charges to be cancelled. This was your error.
XfinityMatthew
Official Employee
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747 Messages
18 days ago
@user_prl1rn The number ports are required to get the free phones typically. We can submit a case to our Xfinity Mobile Escalations team, but they may require a port to get the promotion. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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