Visitor
•
1 Message
Phone being sent to wrong address
After spending forever in chat with a customer service agent and speaking with someone in store my new phone order that I placed today is being sent to my old address (that I cannot go to for safety reasons) with delivery for tomorrow. FedEx will not let me change the address or have the item held at a location due to shippers request. So I have a phone that cost over 1K being sent to an address I cannot go to after being reassured that this would not happen and told that the address was removed from my account. I was even asked if I could go pick the package up myself after explaining that it is my ex husbands house and I cannot go there for safety reasons.
XfinityBrianH
Official Employee
•
2.6K Messages
1 month ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
0
0