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ImaniK
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Visitor

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1 Message

09/05/2026 1:14 AM

Phone being sent to wrong address

Hello my phone is being sent to the wrong address for some reason they continue to pull my old address and I’ve asked for it to be fixed several times, in my interaction in chat, I am not getting truthful information I advised the agent that was the wrong address and he asked could I pick it up there, no someone else lives there then another agent told me it would be sent to the right address (I have 2 tracking orders for 2 phones one is right address other is wrong address anywho my phone is currently been sent to the wrong address now I’m being told it will be sent to an xfinity store by another agent… I no longer no what to believe what can I do to get my phone? Don’t want stolen 

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3 hours ago

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XfinitySean

Official Employee

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952 Messages

3 hours ago

Hi there, and thanks for reaching out here on the forums! I'm truly sorry that the shipping address was incorrect on your recent order. Our team would be more than happy to look into what can be done to help and possibly have a ticket submitted to the Xfinity Mobile Executive team to investigate further! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

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