Visitor
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1 Message
Phone Activation Issues
Hi, I've tried both the Virtual Assistant and calling in with no help on this issue. I'm trying to activate a new phone number on an older phone (an iPhone SE2 purchased through Xfinity).
I reset the phone the factory settings and then entered the IMEI number on Xfinity's website (which sent me an email confirmation). On the phone, I verified that the old settings were reset, connected to WiFi, downloaded the Xfinity App, and tried to set-up cellular with the QR code from the Xfinity site (Devices --> eSIM Details --> Get a new eSIM --> Scan QR Code). I get an "Unable to Activate eSIM" message. I've also tried the manual entry.
In the Virtual Assistant, they cycled through the same steps.
In the phone call, I was put on hold, then the line cut out.
XfinityJamesC
Official Employee
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2.4K Messages
3 days ago
Greetings, @ I hope your week has been treating you well. I appreciate you taking time out of your day to leave a post on our community forum, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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