Visitor
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1 Message
Phone a week late and hasn’t been shipped
I went to the xfinity store last Sunday and got my upgrade they said the phone would be delivered by Friday it’s now the next Sunday and my phone wasn’t even shipped yet I’m so frustrated and annoyed
XfinityRay
Official Employee
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4.5K Messages
2 hours ago
Hi there, @user_ip7xqm! We can check further on your new device. If you check your Xfinity Mobile account online or in the app, it should show the estimated shipment date there as well. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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