marantzsteve I am so sorry to hear that you gave your mobile number to a phishing scam. That can be stressful, but taking quick action can limit any potential harm.
Here are a few suggestions of things you can do:
Secure Your Account Credentials Immediately:
Please log into your Xfinity Mobile account right away and change your password to something strong and unique.
If you have a separate security PIN or secret questions associated with your mobile line, please change those as well. This is the fastest way to prevent anyone from accessing your account or making changes.
Flag any text messages or phone calls that you get as spam to help weed them out for future contact.
Upgrade Your Verification Methods:
For your banking, email, and social media accounts, stop relying on text messages (SMS) to receive your verification codes. Instead, switch those services to use a more secure method, like a dedicated Authenticator App (like Google Authenticator or Authy). This makes your other accounts much safer, even if a scammer gets your phone number.
Please let me know if you have any other questions or concerns.
XfinityChristy
Official Employee
•
2.5K Messages
2 hours ago
Here are a few suggestions of things you can do:
Secure Your Account Credentials Immediately:
Please log into your Xfinity Mobile account right away and change your password to something strong and unique.
If you have a separate security PIN or secret questions associated with your mobile line, please change those as well. This is the fastest way to prevent anyone from accessing your account or making changes.
Flag any text messages or phone calls that you get as spam to help weed them out for future contact.
Upgrade Your Verification Methods:
For your banking, email, and social media accounts, stop relying on text messages (SMS) to receive your verification codes. Instead, switch those services to use a more secure method, like a dedicated Authenticator App (like Google Authenticator or Authy). This makes your other accounts much safer, even if a scammer gets your phone number.
Please let me know if you have any other questions or concerns.
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