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user_bp01i3
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2 Messages

10/14/2026 2:47 PM

Pending internet activation

After a month of trying to do an upgrade. I kept receiving an email regarding internet activation that apparently no agent can seem to resolve on my account. I have managed WiFi through my community and it showing my internet is active on my account. I had to cancel 4 orders because no one can seem to remove this alert or tell me why it was happening. Thinking about canceling my services all together because this is ridiculous 

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33 minutes ago

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XfinityGabriel

Official Employee

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3.6K Messages

1 hour ago

 

user_bp01i3, Hi there! Thanks for reaching out. I can definitely understand why you’re at the point of considering canceling after everything you’ve already gone through. Having four orders canceled without getting an explanation for an activation alert would be incredibly frustrating. Let’s take a closer look at what’s happening on the account so we can determine the best next step. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.

 

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