Visitor
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1 Message
Peacock Charge
I have spent months debating a Peacock Premium charge on my account. I should be getting it for free and even use the free account. However, there is a Peacock Premium charge for $16.99/month. I don’t even have the login info for that. Every month I call or chat and they give me a credit and say it will never appear again and then the next bill it does. I even went to an Xfinity store and they confirmed it was removed and it appeared again. I literally just got done with a “chat” that said the same thing. This is crazy. I was even told to go through Peacock but I don’t even have info for them to look up because we only have the free Xfinity Peacock info.
XfinityEva
Official Employee
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2.1K Messages
12 days ago
Hello @user_jsyzhz thank you for sharing the details of the steps you have taken to remove this from your account.
Have you also tried:
Full article and details at: https://www.xfinity.com/support/articles/peacock-manage-subscription
For additional assistance on your previous tickets please feel free to send us a direct message with your full name and service address to get started.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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