PDF of final bill from April 2025 in collections

Question

My Xfinity Mobile account was closed and sent to collections, and front-line support says they cannot access my final PDF billing statement. I need a corporate forum moderator to private message me, retrieve my final bill, and email it to me as a PDF so I can resolve a carrier dispute. My device was supposed to be settled by my new carrier and they are now asking for a final PDF of The last two bills with the device pay off amount

DreamSayerZ · Answer

Have you tried logging in to Xfinity Mobile billing with your Xfinity user id/password? Here is a link; https://www.xfinity.com/mobile/my-account/billing

XfinityGabriel · Answer

user_im1m1e, Hi there! Thanks for taking the time to reach out and explain what's going on. I’m to hear about the difficulty accessing your final billing statements, especially with a time-sensitive carrier request. We can absolutely help take a closer look at this for you. Our team of experts is dedicated to resolving billing concerns such as this over social media. Due to account security, we’ll need to gather your details privately. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. Once we have that, we can work on locating your final billing statements and assist with getting them to you. We understand how important it is to have those documents, and we’ll do everything we can to help you resolve this as quickly as possible. 👍

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user_im1m1e

PDF of final bill from April 2025 in collections

DreamSayerZ

XfinityGabriel

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