Visitor
•
2 Messages
Paying for xfinity mobile plus but can’t upgrade
I’m trying to upgrade my device with a payment plan; for two years never had a late or missed payment and full balance on my internet account paid- mobile shows I’m eligible for upgrade but won’t let me have a device payment plan.
XfinitySeth
Official Employee
•
1.2K Messages
4 hours ago
Howdy user_e2681m 👋 I appreciate you stopping by the community for help! It's awesome to know you're part of the Xfinity Mobile family, so I want to help make sure you're getting the correct information regarding your device payment plan eligibly 👍
When you're ready or eligible for an upgrade, it's important to note that this does not automatically qualify you for device payment plans on all devices. If Xfinity Mobile shows you are upgrade eligible but won't allow you to use a device payment plan, it may be due to your credit inquiry results or the specific device you are trying to finance. Have you attempted to connect directly without Xfinity Mobile support team by calling our texting (888) 936-4968?
0
0