Visitor
•
1 Message
paying for two phones and two phone plans
In October 5, 2025, I traded my old iphone for an iphone air. I found that this new phone was too small and on October 10, 2025, I exchanged it for an iphone 17 Max , the young lady at xfinity wiped down my iphone air, packaged it for me as I was physically not able to due to Parkinson's Disease. She printed out a label, taped it securely to the package and I sent it via UPS. I have been charged for both phones and 2 phone lines since a year ago. I find this outrageous. After going back to the store, talking to the manager, him calling, and me calling several times to have this issue resolved, it continues to be a problem. In addition, I have been paying $348 for cable and internet service for years. I have tried to have it escalated, to no avail. Please advise.
348.28$
XfinityChelseaB
Official Employee
•
2.5K Messages
2 hours ago
Hello @user_ntmeyp, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
0
0