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Pay off phone that has monthly trade-in credit
Once you take my old phone, there are no takebacks.
What will the payoff amount say if you get a monthly credit with a total value of $300?
It's not like you can send back my old phone back
and I can not let you keep it for like $24 worth of credits if I decide to pay off the phone in full to get it unlocked.
So what happens, I get the "get a check now" trade-in value?
XfinityMarcos
Official Employee
•
1.9K Messages
2 months ago
Hello user_30oe4v, I can certainly understand wanting to figure out your best option on your device. I can help look into any trade-in value for you. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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