1 Message

Thursday, October 3rd, 2024 3:19 PM

Pay off phone that has monthly trade-in credit

Once you take my old phone, there are no takebacks. 

What will the payoff amount say if you get a monthly credit with a total value of $300?

It's not like you can send back my old phone back

and I can not let you keep it for like $24 worth of credits if I decide to pay off the phone in full to get it unlocked.

So what happens, I get the "get a check now" trade-in value?

Official Employee

 • 

2K Messages

3 months ago

Hello user_30oe4v, I can certainly understand wanting to figure out your best option on your device. I can help look into any trade-in value for you. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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